Politique de remboursement

LAST UPDATED: October 29, 2026

Scope and Contact

TepleNotion is operated by Mohamed Essanhaji, an individual business operator.

Address: 1155 Vantassell St, Bathurst, New Brunswick E2A 4C7, Canada.
Website: https://teplenotion.site
Email: salmaboukr@outlook.fr
Phone: +1 506-828-5434

This policy covers TepleNotion’s digital template and planner memberships. Stopping a future renewal and requesting a refund of an existing charge are separate actions. Nothing in this policy limits your mandatory consumer rights.

Cancelling a Future Renewal

You may cancel automatic renewal at any time by emailing salmaboukr@outlook.fr. Include your order reference or enough information to identify your membership. Never send your password or full payment-card details.

You may also use any online cancellation option available with your membership. Where applicable law requires an online cancellation facility, email is an additional option and does not replace that requirement.

A cancellation notice received before the renewal charge is initiated will stop that renewal. No fixed number of days of advance notice is required. If payment is already being processed, contact us so we can review the timing and any refund entitlement.

For ordinary non-renewal, access continues until the paid membership period ends. Cancellation does not automatically refund the current period. Any mandatory right to earlier termination or reimbursement takes priority.

Refund Requests

Please contact us if:

• Your membership access was not supplied.
• Digital content materially differs from its description.
• A payment was duplicated or unauthorized.
• A renewal was charged despite a valid prior cancellation.
• Another issue gives you a refund entitlement under applicable law.

Provide your order reference and a description of the problem. Depending on the circumstances, we may restore access, correct the problem, provide replacement digital content, or issue a refund, subject to your statutory rights.

You do not have to accept troubleshooting instead of a refund when the law gives you the right to one.

Change-of-Mind Requests

No separate guaranteed change-of-mind refund period is offered under this policy. Such requests are reviewed individually.

The digital nature of a product, or the fact that access has begun, does not by itself remove a statutory cancellation or refund right.

Refund Processing

We will communicate the outcome and reasons by email. Approved refunds are initiated to the original payment method unless another lawful arrangement is agreed.

We aim to initiate an approved refund within five business days of approval and will comply with any shorter applicable legal deadline. Your payment provider may require additional processing time. This does not extend TepleNotion’s legal obligations.

TepleNotion does not charge a refund-processing fee.

Access After Expiry or Refund

After ordinary membership expiry, you may continue using templates already duplicated into your Notion workspace for personal use. Access to new downloads and updates ends.

If a purchase is refunded or legally rescinded, we will explain any lawful effect on the licence for that purchase. Mandatory consumer rights remain unaffected.

Further Assistance

You may contact your provincial or territorial consumer-protection authority or payment provider without surrendering any legal remedy.

Related policies:

Terms of Sale:
https://teplenotion.site/policies/terms-of-sale

Terms of Service:
https://teplenotion.site/policies/terms-of-service

Digital Access Policy:
https://teplenotion.site/policies/shipping-policy

LEGAL REVIEW NOTICE

This document is a draft for TepleNotion. Have a qualified Canadian legal professional review it before publishing. Review applicable provincial consumer rights, recurring billing and cancellation, refund restrictions, privacy and cookie practices, Quebec language and online cancellation requirements, and whether every described process matches the store’s actual configuration. Mandatory law prevails over conflicting wording.

Particular attention is required for the change-of-mind position, refund-processing commitment, consequences of a refund, and statutory cancellation deadlines.